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Warranties


Manufactures' Warranties:

At Yamee, we provide up to 2 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory.

Please refer to the following table for the warranty for specific parts.

The following parts are covered by our 2-Year Warranty

Parts
Name

Warranty Period

Example Problems


Notes


Suspension Fork

HandleBar


2 Years


1. Natural sealing off.
2. Fracture key parts crack.
3.Fork fracture.


Any damages caused by misuse are not covered under the waranty


Motor


2 Years

1.Internal gear break.
2.Bearing broken.
3.The wheel hub shell cracking.
4.Coil burned.
5.Magnets off.
6.clamping stagnation or have serious noise, not the normal operation


Any damages caused by misuse are not covered under the waranty


Charger


2 Years


Not be charged


Problems occured after unauthorized modification will not be covered


Controller


2 Years

1.Short circuit or open circuit.
2.Burnout.
3.Coaster related protection function failure.


Problems occured after unauthorized modification will not be covered


Battery


2 Years


Not working


Problems occured after unauthorized modification will not be covered


Display


2 Years


Not working, no display


Problems occured after unauthorized modification will not be covered

Frame


2 Years

Rust, damage


Problems occured after unauthorized modification will not be covered





The following parts are covered by our 1-Year Warranty

Parts
Name

Warranty Period

Example Problems


Notes


Switch


1 year


Not work


Any damages caused by misuse are not covered under the waranty


Freewheel ,
Chain


1 year


Skid ,fracture freewheel stagnation


Crank


1 year


Not work


Expansion Brake


1 year


Not work


Throttle


1 year


Not work


Front and Middle Axle


1 year


Quality problem


Rim. Hub


1 year


Bending, breaking



Warranty For Other Parts

Part Names

Warranty Period

Example Problems

Notes

Stem, 
Seat Post, 
Pedal, 
Kickstand, 
Disc Brake

6 Months

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Saddle, 
Storage Rack, 
Seat Post Clam, 
Spoke and Fender

6 Months

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Inner Tire

1 Month

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Outer Tire

1 Month

Naturally Crank

Problems occured after unauthorized modification will not be covered




Exceptions

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Yamee/Rattan.

The warranty will NOT cover the problems caused by any of the following causes.

  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
  2. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee,
  3. The product has been in any accidents, such as traffic accidents
  4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
  5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).



Services
If you notice any problems under the warranty with your bike, please contact us at
info@rattanebike.com with the Following Information:

  1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  2. Order number/ID
  3. The email and shipping address you used when placed order
  4. Pictures/Short videos of the problems and a brief description of the problems



Parts and Labor. Rattan/Yamee may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan/Yamee to return a replaced item to you, you agree to pay Rattan/Yamee the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan/Yamee determines that DIY Parts Service is available to you, Rattan/Yamee will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan/Yamee reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at info@rattanebike.com for further information.

*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at info@rattanebike.com. Our dedicated customer support will be more than happy to assisting you.

 

At Rattan, we provide up to 2 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. 

Please refer to the following table for the warranty for specific parts.

The following parts are covered by our 1-Year Warranty

Parts 
Name

Warranty Period

Example Problems


Notes


Suspension Fork

HandleBar


1 Year


1. Natural sealing off.
2. Fracture key parts crack.
3.Fork fracture.


Any damages caused by misuse are not covered under the waranty


Motor

1 Year

1.Internal gear break.
2.Bearing broken.
3.The wheel hub shell cracking.
4.Coil burned.
5.Magnets off.
6.clamping stagnation or have serious noise, not the normal operation


Any damages caused by misuse are not covered under the waranty


Charger

1 Year


Not be charged


Problems occured after unauthorized modification will not be covered


Controller

1 Year

1.Short circuit or open circuit.
2.Burnout.
3.Coaster related protection function failure.


Problems occured after unauthorized modification will not be covered


Battery

1 Year


Not working


Problems occured after unauthorized modification will not be covered


Display

1 Year


Not working, no display


Problems occured after unauthorized modification will not be covered

Frame

1 Year

Rust, damage


Problems occured after unauthorized modification will not be covered

The following parts are covered by our 1-Year Warranty

Parts 
Name

Warranty Period

Example Problems


Notes


Switch


1 year


Not work


Any damages caused by misuse are not covered under the waranty


Freewheel ,
Chain


1 year


Skid ,fracture freewheel stagnation


Crank


1 year


Not work


Expansion Brake


1 year


Not work


Throttle


1 year


Not work


Front and Middle Axle


1 year


Quality problem


Rim. Hub


1 year


Bending, breaking

Warranty For Other Parts

Part Names

Warranty Period

Example Problems

Notes

Stem, 

Seat Post, 

Pedal, 

Kickstand, 

Disc Brake

6 Months

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Saddle, 

Storage Rack, 

Seat Post Clam, 

Spoke and Fender

6 Months

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Inner Tire

1 Month

Defects Out of Factory

Problems occured after unauthorized modification will not be covered

Outer Tire

1 Month

Naturally Crank

Problems occured after unauthorized modification will not be covered

Exceptions

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Yamee/Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Yamee/Rattan. 

The warranty will NOT cover the problems caused by any of the following causes

  1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
  2. Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan/Yamee, faulty installation, repair, or maintenance by anyone other than Rattan/Yamee,
  3. The product has been in any accidents, such as traffic accidents
  4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 
  5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).

Services

If you notice any problems under the warranty with your bike, please contact us at

 info@rattanebike.com with the Following Information:

  1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  2. Order number/ID
  3. The email and shipping address you used when placed order
  4. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Rattan/Yamee may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan/Yamee to return a replaced item to you, you agree to pay Rattan/Yamee the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan/Yamee determines that DIY Parts Service is available to you, Rattan/Yamee will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan/Yamee reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at info@rattanebike.com for further information.

*Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at info@rattanebike.com. Our dedicated customer support will be more than happy to assisting you.

 

 

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:

Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. 


This includes a 5 years warranty on Frame and Fork.

Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).

Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. 

All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs

PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.

Warranty is valid only in Continental United States only.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)

 --------------------------------------------------------------------------------------------------------------------------------

ATTENTION:

Please send us the Pics or Videos to info@qualisports.us if your Quali-Bike error occurred. Our support team will off advise about the maintainence to you.

DO NOT TO TEAR OPEN OUTFIT BY YOURSELF, IT'S DANGEROUS AND WILL NOT MEET THE WARRANTY TERMS.

 

WARRANTY

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:

Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. 


This includes a 5 years warranty on Frame and Fork.

Battery warranty: All Qualisports E-bike batteries come with a 2 years warranty (Battery cycle lifetime is between 600 - 800 cycles depends on the environment conditions) Qualisports will replace the battery if it fails within two years (as long as it was not damaged by personal neglect).

Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. 

All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). Please do note the limit of racks is 25KGs

PLEASE CHARGE YOUR BATTERY EVERY MONTH - IF NOT IT VOIDS THE WARRANTY TERMS. WE WILL INSPECT EACH BATTERY TECHNICALLY.

Warranty is valid only in Continental United States only.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)

 --------------------------------------------------------------------------------------------------------------------------------

ATTENTION:

Please send us the Pics or Videos to info@qualisports.us if your Quali-Bike error occurred. Our support team will off advise about the maintainence to you.

DO NOT TO TEAR OPEN OUTFIT BY YOURSELF, IT'S DANGEROUS AND WILL NOT MEET THE WARRANTY TERMS.

 

 

 

AmericanElectric supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer AmericanElectric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®,this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.

AmericanElectric® offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor.

We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.

If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. Please return defective batteries to AmericanElectric®.

AmericanElectric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.

 

 

 

This GlareWheel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of Light, traction tires are warranted to the original owner-purchaser for a period of half year from the original date of purchase against original defects in materials or workmanship when purchased through a GlareWheel Authorized Retailer.

This warranty does NOT cover the following:

  • Normal wear and tear
  • LED light
  • Defects appearing in the course of commercial use
  • Damage resulting from abuse/misuse of the product

Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually mechanically or electronically, voids the warranty in its entirety.

Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-transferrable) to GlareWheel MUST be accompanied by the original receipt for purchase ( or copy) from an Authorized GlareWheel Retailer, will at the discretion of GlareWheel, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, GlareWheel will offer to replace the product with a comparable model (determined by GlareWheel), if available. In the event a comparable model is not available the customer will be refunded the original purchase price(requires proof of purchase from the Authorized GlareWheel Retailer it was originally purchased). Any products on which warranty service is sought must be sent freight or postage prepaid( GlareWheel will refuse any package when postage is due).

Transportation and shipping charges are not covered as part of this warranty.
NOTE: Products that require service that do not have a receipt from an GlareWheel Authorized Retailer will be required to pay for all parts required to repair the product(labor will not incur a charge) providing the product is not older than one years from date of manufacture and is within half year from date of purchase. A copy of the original sales receipt is required.
In no event shall GlareWheel be held liable for incidental or consequential damages.
Some states do not allow the exlusion or limitation of incidental or consequential damages, so the above exlusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to sate.

  • Instruction for Obtaining Service
  • If service for this GlareWheel product is required, first write to GlareWheel service, email: info@glaretechusa.com. Please have the product UPC number, the date of original purchase, the dealer where the item was purchased and what seems to be the problem. You will receive a Return Authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at GlareWheel.

Once you have your Return Authorization number(RA) , make sure the item is packed in its original foam inner container which is placed inside the original outer display box(this will help prevent damage during shipping and handling). This shipment MUST be prepaid and we recommend that it be insured with the carrier of your choice.

Please make sure you have followed all of the above instructions carefully before retuning any merchandise for service. You may choose to have your product repaired by one of Monster Wheel’s Authorized Service Sations after its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.

You MUST present your DATED SALES RECEIPT when requesting warranty service.

 

 


The warranty covers this product for one year from the date of purchase and includes the battery pack.  This warranty is limited to what is defined as “normal use” of the product; examples of activities or uses that would void the warranty include: exceeding the weight and/or speed limits (check individual model specifications as weight and speed limits differ); impacts resulting from collision, dropping, or improper use.

If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center in Tucson, Arizona. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

While the products are designed with water protection in mind, they are not intended to be ridden in heavy precipitation or standing water above 2 inches high.

Consumables such as tires and inner tubes are outside of the scope of the warranty.  eWheels stocks a wide variety of parts such as tires and inner tubes, batteries, control boards, chargers, and other components in the U.S.  We can repair or replace faulty parts that fall outside of the warranty at an additional charge.

24 MONTHS WARRANTY

All the electric bikes from EUNORAU have a free two years of warranty which include electronic parts. We will try our best to make you happy and make the industry continue growing.

RETURNS AND EXCHANGES
  • Easy and complimentary, within 14 days

NAKTO Electric Bicycle Warranty Policy.All Nakto’s electric bicycles covered manufacturer's 1 year warranty for the original owner . NAKTO 1 Year Warranty service including main bike components: motor, battery, controller, throttle, and PAS system.Parts are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.

 

Emojo Bikes Warranty

Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact Us ).
Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:
  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

 

Emojo Bike Return Policy

  1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
  2. Please request a Return and Exchange Authorization. (please contact ebikes4all@gmail.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
  3. Ship-back charge:

         a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

         b. If the return is accepted, E-Bikes for All will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

  4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
  5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
  6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

 

 

 

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